Welcome!
Before we begin your coaching, we just need a few important details from you and for you to confirm that you understand how sessions work, and the nature of personal training.
This helps keep you safe and ensures we both get the most out of your training.
Your Training Agreement
We like to keep things simple and clear.
Before we get started, here are the key things to know about training with Gold Medal Personal Training.
You can also read our full Client Terms & Conditions before confirming.
Your Initial Session
Your first session is booked and paid for separately.
There is no ongoing commitment simply from booking your initial session.
If you would like to continue afterwards, we will agree your regular training frequency, day and time, price and ongoing plan with you.
Regular Training With GMPT
If you decide to continue with regular personal training, we ask for an initial minimum commitment of 3 months.
Consistency is a big part of making progress. This gives us time to build your programme, progress your training and establish a regular routine.
After your first 3 months, your training continues on a rolling basis until you choose to finish.
Your Regular Training Slot
Your regular training day and time is reserved specifically for you.
Having a consistent slot makes training easier to plan and allows us to keep your place within the GMPT schedule each week.
If you ever need to permanently change your normal day or time, let us know and we will do our best to find another suitable option, subject to availability.
Payments & Your Annual Training Plan
Regular training is normally paid monthly by Direct Debit.
Your monthly payment is based on your agreed training frequency and is spread evenly across the year, rather than changing depending on how many sessions happen to fall within an individual calendar month.
Clients training once per week normally follow a 52-week training structure.
Clients training two or more times per week normally follow a 48-week training structure. This builds in the equivalent of four normal training weeks each year for holidays, travel, illness and other planned time away.
Your agreed price and training frequency will always be confirmed before your ongoing training begins.
Setting up your Direct Debit for your initial session does not automatically commit you to ongoing personal training.
Cancelling, Moving & Banking Sessions
We know that plans sometimes change.
If you need to cancel or move a session, please give us at least 48 hours' notice.
With 48 hours' notice, your session can be banked and used as an additional catch-up session at another suitable time, subject to trainer availability.
Banked sessions sit alongside your normal recurring sessions. They cannot be used instead of a future regular session, to reduce your monthly payment or to create an additional permanent training slot.
We will always do our best to help you use banked sessions, but catch-up times cannot be guaranteed and banked sessions are not intended to build up indefinitely.
Sessions cancelled with less than 48 hours' notice will normally be treated as used and cannot be banked.
If GMPT cancels a session, it will always be rearranged, credited or otherwise made good to you.
Your GMPT Trainer
Having a trainer you feel comfortable with and enjoy working with is really important to us.
Wherever possible, you will work consistently with the same GMPT trainer. Your trainer will get to know your goals, abilities, preferences and training history, and your programme will develop as you progress.
From time to time, your usual trainer may be unavailable because of holiday, illness or another commitment. Where appropriate, we may offer you a session with another GMPT trainer so you can keep your training on track.
Whichever trainer you work with, you remain a Gold Medal Personal Training client, and GMPT remains responsible for your overall training service and experience.
Working With GMPT Trainers
We encourage you to build a good relationship with your trainer and communicate with them directly about your sessions and training.
Our trainers work with you as part of Gold Medal Personal Training. If we introduce you to a GMPT trainer, any personal training with that trainer should therefore continue through GMPT.
We ask that you do not arrange private personal training directly with a trainer introduced to you through GMPT while you are training with us, or for 6 months after your GMPT agreement ends, unless we have agreed this with you in writing.
This does not affect normal communication with your trainer about your sessions, availability or training.
Your Health & Training
Before your first session, we will ask you to complete a short Physical Activity Readiness & Health Questionnaire.
This helps us understand anything that may affect your training and allows us to make your sessions safe, appropriate and properly tailored to you.
Please let us know if there are any relevant changes to your health, injuries or medical circumstances while you are training with us.
If an exercise ever does not feel right, tell your trainer. We can always adjust your session where needed.
Leaving GMPT
If at some point you decide to stop regular training with us, that's absolutely fine.
After completing your initial 3-month commitment, we require one full calendar month's written notice.
For example, if you give notice at any point during May, June will be your final training and payment month and your agreement will finish at the end of June.
You can give notice simply by contacting Gold Medal Personal Training by WhatsApp or email.
Your normal training and payments continue during the notice period.
If you have banked sessions remaining, we will make reasonable efforts to help you use them during your notice period, subject to availability.
Full Client Terms & Conditions
The information above is a simple summary of the main points of your agreement.
Please read the full Gold Medal Personal Training Client Terms & Conditions here: